Refund and Returns Policy

Effective Date: November 23, 2024

At DriveSuri, we aim to provide high-quality products for your little ones and ensure your satisfaction. If you’re not completely satisfied with your purchase, our refund and returns policy is here to help.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

We regret that the following items cannot be returned or refunded:

  • Personal care products or hygiene items (e.g., bottles, pacifiers, etc.) once opened.
  • Gift cards and promotional items.
  • Products marked as “final sale.”

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] or call (419) 636-5921 with your order details.
  2. Approval: Once your return request is approved, we will provide instructions for shipping the item back to us.
  3. Shipping: Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Any shipping costs paid during the initial purchase are non-refundable.

5. Exchanges

If you wish to exchange an item:

  • Contact us to ensure the desired replacement is available.
  • Follow the return process outlined above for the original item.

6. Damaged or Defective Items

We strive for excellence, but if you receive a damaged or defective item:

  • Notify us within 7 days of receipt.
  • Provide photos of the damage or defect for faster resolution.
  • We will replace the item or issue a full refund, including shipping costs, at no additional charge.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement, as processing times may vary.
  2. Contact your bank or payment provider for more information.
  3. If the issue persists, email us at [email protected] for assistance.

8. Contact Information

For any questions about our Refund and Returns Policy, please contact us:

At DriveSuri, your satisfaction is our priority. We appreciate your trust in our products and services!